policies

This privacy policy describes how little loves hair design collects, uses, and discloses your personal information when you visit or make a purchase from us.

When you visit the site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases/orders. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as personal information. See the list below for more information about why personal information we collect and why.

DEVICE INFORMATION

Purpose of collection: To load the site accurately for you and to perform analytics on site usage to optimize our site.

Source of collection: Collected automatically when you access our site using cookies, log files, web beacons, tags or pixels.

Disclosure for a business purpose: Shared with our website processor square space.

Personal information collected: Versions of web browser, IP address, time zones, cookie information, what sites or products you view, search terms, and how you interact with the site.

ORDER INFORMATION

Purpose of collection: To provide products or services to you to fullfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: Collected directly from you.

Discourse for a business purpose: Shared with our provider square space.

Personal information collected: name, billing, address, shipping address, payment information (including credit card numbers, email address and phone number.

CUSTOMER SUPPORT INFORMATION

Purpose for collection: To provide customer support when required.

Source of collection: Collected directly from you.\

SHARING PERSONAL INFORMATION
We use your personal information provided to provide our services to you, which includes: offering products of sale, processing payments, shipping and fulfilment of your order, and keeping you up to date with new arrival products, services and offers.

CHANGES
We may update this Privacy Policy in order to reflect changes to our practices or for other operational, legal , or regulatory reasons.

COMPLAINTS
If you would like to make a complaint please contact us via email.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with relevant data protection authorities. You can contact your local data authority to do so.

STANDARD SHIPPING IS 5-10 BUISNESS DAYS

EXPRESS SHIPPING 1-5 DAYS

FREE SHIPPING ON ALL ORDERS $ 100.00 AND ABOVE.

Little Loves Hair Design ensures all orders are processed and dispatched as quickly as possible. If you require your order urgently or by a certain date, please select express post or feel free to contact us.

Please note all time frames are approximate only. We use Australia Post for all of our shipping and is a no signature delivery service.
Parcels will be left if no one is home.

In the event a customer is not happy with the product purchased we do have a 30-day returns policy, This means you have 30 days after receiving your item to request a return.

Please note to be eligible for a return, your item must be in the same condition you recieved it in. This means unworn or unused, with tags, and in its original packaging. You will also need to provide a proof of purchase.

To start a return, please email us at little.loveshairdesign@outlook.com

If your return is accepted, we will send you instructions on how and where to send your package.

DAMAGES AND ISSUES
Please inspect your order upon recieving it and contact us within 24 hours if the item is faulty, damages or if you recieved the wrong item. We will then evaluate the issue and arrange a replacement as quickly as possible.
Please email us with clear images and a description of the damage/fault to little.loveshairdesign@outlook.com

EXCEPTIONS OR NON-RETURNABLE ITEMS.

Please note that unfortunatley we are unable to accept returns on sale items.

REFUNDS
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If it is approved, you will be automatically refunded on your original payment method within 5-10 business days.
Please be patient as it can take time for your bank or credit card company to process and post the refund too.
If more than 20 buisness days have passed since we’ve approved your return please contact us.

OVERVIEW
This website is operated by Little Loves Hair Design Pty Ltd.
Throughout the site, the terms we and us refer to Little Loves Hair Design. Little Loves Hair Design offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting out site and/or purchasing something from us or using our service you engage in our “service” and agree to be bound by the following terms and conditions “(Terms of Service)”, including those additional terms and conditions and policies referenced and/or available by hyperlink.
These terms of service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants and/or contributors of website content.

Please ensure you read all of the terms of service carefully before using our website. By accessing or using any part of the site, you agree to be bound by these terms of Service, If you do not agree to all terms and conditions of this agreement, then please do not access our services or utilise our website.

Any new features or tools which are added to the current store shall also be subject to these Terms of Service. You can review the most current version of this information at any time on this page. We reserve the tight to update, change or replace any part of these Terms of Service by posting updates and changes to our website.
It is your responsibility to check this page for changes. Your continued use or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on squarespace. They provide us with the online e-commerce platforms that allow us to sell our products and services to you.

SECTION 1 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve a transmission over various networks: and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.